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Visitor Satisfaction Survey: a New Service for Onet Reception Clients

Friday 16 September 2016
- Communication Department
Visitor Satisfaction Survey: a New Service for Onet Reception Clients

 

A logical step in our constant improvement to services and transparency, Onet Reception has put together a visitor satisfaction survey for our clients in France.    

 

This new service enables Onet to go a step further in professionalising reception services as well as improving our operational approach with better knowledge of visitors’ experiences at the sites we’re responsible for.  

 

5,000 surveys will be distributed throughout our sites, then the answers received will be communicated to our clients. This will allow Onet Reception to be made aware of our strengths as well as areas we can improve in so we can take appropriate action.   

 

This survey will cover, among others, the following themes:

  • The overall level of satisfaction,
  • The knowledge and attitude of the welcome team,
  • Visitor wait times before being welcomed…

 

 

The first surveys will be distributed on-site throughout September.

Each visitor will be invited to voice his or her opinion on the way he or she was received and to rate certain aspects of the corporate reception service in more detail.   

 

 

This strategy will be added to the other tools developed by the company that allow us both to challenge ourselves and put ourselves in our customers’ shoes while reinforcing our goal of providing “ services with real, concrete utility.”